What’s changing across Europe’s Banking, Financial Services & Insurance (BFSI) workforce—and how should leaders respond?
This new report distills fresh survey insights from HR and L&D leaders representing more than 27,000 employees across organizations of all sizes—from sub-500 to 5,000+ headcount—spotlighting the capabilities, constraints, and culture shifts shaping 2025.
Top 2025 L&D priorities
Elevate leadership & management (17.4%), drive digital readiness (8.7%), and build organizational resilience (8.7%).
AI is the disruptor—and the enabler
AI & automation and leadership development each rank as leading disruptive forces, with multi-generational pressures simmering in the background.
The analytics execution gap
Data & analytics score 8.0/10 on importance but just 5.5/10 on satisfaction—signaling a clear opportunity to link learning to business outcomes.
Culture lags tech
AI culture readiness is rated high in importance (7.25/10) but lower on readiness (4.75/10). Ethical guardrails focus on human-centricity (30.8%), bias mitigation (23.1%), and privacy/security (15.4%).
What’s slowing progress
Budget constraints (40%), impact measurement (30%), and tech adoption/integration (10%) remain the biggest barriers.